Permissions Required: Employee or higher
This article is intended to instruct any Employee how to create and view HelpDesk Requests in Concourse.
In this article, you will find the following sections:
The HelpDesk in Concourse is intended to provide employees with information and support related to systems, policies, or services. When creating a new request, it is important to note which category this request belongs to. This ensures proper routing to the appropriate team member within the company.
- From within Concourse, navigate to the Employee Role.
- If not already selected, click on My HelpDesk.
- Click Create Request.
- Enter as many details as possible and ensure that you have selected the most relevant Category.
- Click Save.
Once your ticket has been submitted, you will receive a confirmation email. This email will tell you who has been assigned to your ticket. If additional information needs to be added, please return to My HelpDesk on your Dashboard and open the appropriate ticket. There you can add comments and close the ticket if needed.
In addition to the initial confirmation email, you will also receive emails whenever a new comment is added, the request is reassigned, or the ticket was closed.
|Title||Summary of the HelpDesk Request|
|Priority||Priority level of the Request|
|Due Date||Due Date of the Request|
|Category||Most relevant Category of the particular Request|
|Description||Thorough Description of the Request|